The Affinitas approach to program execution includes:
Best-in-Class Sales and Customer Care Programs
Affinitas has designed, launched and managed successful sales and customer care programs for numerous Fortune 500 clients in a variety of industries. Our inbound agents act as an extension of our clients, the voice of their brand and usually the first line of communication between them and their customers. We strive for first contact resolution on all programs, and a superlative sales and customer care experience from the beginning to close of each conversation.
Best-in-Class Account Management
Affinitas prides itself on the quality, dedication, and strategic input of its account management teams. A team of our professionals will work directly with you to design, implement and manage your project, with an eye toward quality, process optimization and maximized efficiency. The Affinitas account management team averages over twenty years of professional industry experience.
Affinitas has built its reputation by being innovative and by designing customized solutions for clients. Affinitas not only offers comprehensive contact center solutions all under one roof, but can also overlay additional marketing services such as data and analytics, web and online applications, direct mail support, and media promotions.