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The single greatest influence on customer loyalty is the quality of the customer service received. This is more important than even price or product quality! That’s why 82% of people surveyed stated that they would do business again with a company solely based upon a great call center experience.* The Affinitas advantage is
Affinitas has over 600 seats in centers throughout the U.S., and a sister company in Argentina has almost 300 seats. Click on each link below for more information regarding our call center locations. Customer Care Centers – totaling over 900 seats Lawrence, Kansas >>>
Located in eastern Kansas, Lawrence is home to the University of Kansas Jayhawks that holds classes for over 30,000 students annually. The city also hosts several music festivals that have been covered by The New York Times, Rolling Stone magazine and GQ magazine. Lawrence is within quick and easy access to Kansas City, Overland Park and the Kansas City International Airport.
Our center is located in the heart of the city, bringing easy access to a quality and stable workforce.
Lawton, Oklahoma >>>
Located in southwestern Oklahoma, Lawton is a close neighbor to the Wichita Mountains Wildlife Refuge and Fort Sill, the Field Artillery capital of the world. Lawton is the home of Cameron University with an average fall enrollment of almost 6,000 students. The city also hosts an annual arts festival each May.
Our center is located along the main road to the municipal airport, so hundreds of people see our sign every day as they arrive in the city.
Mesa, Arizona >>>
Located in south central Arizona, Mesa is a suburb of Phoenix and is listed as the third largest city in the state. The city boasts of a thriving arts community with several museums, an amphitheater, and an arts center. The Polytechnic campus of Arizona State University and the Mesa Community College hold classes for a combined total of over 30,000 students every year. On average, Mesa enjoys 320 days of sunshine a year!
Our center is located in the heart of the city, bringing easy access to a quality bilingual workforce.
ASA Services – Córdoba, Argentina >>>
Located near the geographical center of Argentina, South America, Córdoba is the second largest city in the country after the capital city of Buenos Aires. With eight national universities in the area, the city boasts the education, arts and multilingual capabilities of its citizens, with voice and accent acceptance to US clients.
Our ASA Services center is located near the city center, bringing easy access to a quality bilingual workforce.
*2009 CCNG International
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Winback is Not a Retention Strategy • “I’m losing customers faster than I’m adding them.” Although Affinitas has built many successful winback solutions for a variety of companies serving multiple industries, even a successful winback approach may only be a band-aid on a wound that needs more serious attention. |
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