Affinitas gives you Best in Class Customer Care, Inbound Sales, Prospecting and Business-to-Business applications. We have the knowledge and experience you need to ensure a successful program from start to finish no matter the scope of your program.

• Customer Service
  
  
• Inbound and Outbound Sales
  
  
• Cross Sell, Upsell, Winback
  
  
• Lead Generation
  
  
• Business Process Outsourcing (BPO)
  
  
• Market Research
  
  
• Loyalty Programs

While the customer contact experience is paramount to a successful campaign, equally important is the relationship Affinitas builds with you, the client. From set-up to execution to the end of the campaign, you benefit from experienced professionals who ensure your program runs smoothly and efficiently.

Our Account Managers have an average of over 18 years experience in the call center and Customer Care business, which means you’ll get professional advice that is only provided after they hear your needs and determine what we can do to meet, and even exceed, your expectations.

From the work authorization defining the scope and expectations of the campaign to when the agents “go live,” we will develop an implementation plan that is customized to your needs.

Affinitas uses many tools to ensure a successful program, including customized hiring profile development, training curriculum development, telephony/technology setup, script development, reports design and creation, and many more pieces to complete the program.

One Call Resolution
We offer a one call resolution program for your end customers. Our agents are trained to handle multiple problems and questions. This means fewer transfers, which means happier customers.